If you have a question or need help on something not addressed here, email [email protected]. Please do not send passwords. We don't need your password to help with account issues. ## Registration ## ### What is the registration keyword? ### Many people write to say that they can't find the "registration keyword." That's by design; it's hidden within the [Pre-registration Orientation Guide](/pre-registration-orientation), and the only way to find the keyword is to read the document in earnest. This is required reading for registration. It covers the policies of the website, protects us from spammers and solicitors, and improves the overall smoothness of the user experience. ### I signed up but can't login ### If you try to login too quickly after registration, you may receive an error or a message that your account is "blocked." This is normal. All new accounts require approval by the admins. This can take up to 48 hours, because sometimes we're just nowhere near an Internet connection. If your account was registered with the correct registration keyword, and you clicked the link in your activation email, you'll get an email alerting you that your account is now active. If you didn't enter the correct registration keyword, we will not respond to let you know, as we just can't do this because of the number of spammers. If you haven't heard from us in 1 week, read the [Pre-registration Orientation Guide](/pre-registration-orientation) to make sure you have the registration keyword, then email us at 7700[at]backcountrypilot.org with your username and the correct registration keyword. We'll activate you manually as soon as we can. Please do not send passwords. We don't need your password to help with account issues. We've also seen cases where users have not completely finished the registration process. Subsequent attempts to start over result in a message that your email address is already in use. If this is the case, email us at the above address and we'll wipe out the registration in limbo so you can start over. Sorry for the inconvenience. ## Account, email, and password ## Troubling logging in? Need to change the email address on your account? Here's a list of common tasks or issues: ### Changing username ### Users cannot change their own username. If you'd like your username changed to something else, PM or email one of the admins. You may only request a username change once, so be sure it's something you can live with. ### Changing email address ### Begin by logging into your account. Click on the main menu item "ME." Your public profile will appear with a menu near the top. Hover over (or tap once on tablet) the "Profile" menu until you see the submenu appear. Select "Edit profile." Once the profile form appears, you'll need to click on Account Details to reveal the email address and password fields. Change them as needed, then click Save. ### Lost password ### For security reasons, we can't actually send you your password. In fact, passwords are not even stored in a readble way in the database. Your only option, should you forget your password, is to reset it. Start by visiting the Lost Password page. Once there, enter your email address. You'll be emailed a temporary password, which you should immediately change upon logging in again. ### Forum access: "TOO MANY REDIRECTS" problem ### I've been getting reports of this issue lately. The easy solution is to just delete all backcountrypilot.org cookies and re-login. Just now I deleted all sessions on the server, so people may have to log back in anyway. #### Explanation:#### Viewing the forum does not require one to be logged in, but if the server detects a BCP cookie, it tries to process it to recover your session (automatically log you in.) It will redirect you to the login page if it can;t process the cookie, but once back on the login page, it sees that cookie again thinking it's valid and redirects you again and... infinite loop. Most browsers catch this so they don't crash. Recent server configuration changes have made your existing cookies cause an error. #### Solution: #### Start by deleting your cookies from your browser. It is possible to delete only your backcountrypilot.org cookies so that your other logged-in websites aren't affected. Follow the instructions below for your browser of choice, then close and restart your browser. Computer reboot is not necessary. + [How to delete cookies in Google Chrome](https://support.google.com/chrome/answer/95647?hl=en) + [How to delete cookies in Internet Explorer](http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-10) + [How to delete cookies in Firefox](http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored) + [How to delete cookies in Safari](http://support.apple.com/kb/PH11920) ## Using site features ## The site has many features for users, such as user profile, photo gallery, friend feed, event calendar, discussion forum, and commenting on articles to name a few. Not all of these use the same software, and as such can work a little differently in comparison. We'll try to get some tutorials and FAQs posted here to help. ### Photos in forum posts ### BCP members get unlimited photo gallery space. Uploading photos and then posting photos into forum posts is easy. Here's a short video on how to do it. The concept works fine on mobile web too. ### Embedding videos ### It's easy to embed a video in a forum post from popular video hosting sites like Youtube, Vimeo, or even Facebook. In the post editor, there are BBcode buttons for these, and if you hover your mouse over them you will see the syntax. The idea is that you're not pasting the entire URL to the video, simply the unique identifer portion. Here's an example: A Youtube URL looks like this: https://www.youtube.com/watch?v=**E-E_bMx-_zg** or like this: https://youtu.be/**E-E_bMx-_zg** The bolded portion is the unique identifier of the video. Copy and paste that between the [youtube]**E-E_bMx-_zg**[/youtube] tags. For Vimeo, it is the unique number after the / like this: https://vimeo.com/**231742456** Example: [vimeo]**231742456**[/vimeo] For Facebook, it is similar. Find a unique ID number in the URL. Facebook video URL formats can be fairly complex but the video ID is usually like this: https://www.facebook.com/backcountrypilot/videos/**10155859919438989** Then, you put that number between BBcode tags: [facebookvideo]**10155859919438989**[/facebookvideo] ### My photos are rotated in my forum post ### There is a detailed explanation for why, and how to [fix this issue](/forum/a-quick-solution-to-the-rotated-photo-problem-16791).