mtv wrote:Actually, that report does not speak well about either the quality of the product or the company's product support.
I'd be pretty pissed if I had three probes fail.....in the first few hundred hours. I've used a lot of JPI stuff, and only failure was a fuel flow transducer. That after 500 hours in service. Called JPI and received replacement in the mail in three days. No charge.
MTV
Indeed, I was not very pleased. EI only said, "ship us the probes, if we find them defective we will mail you new ones" Local avionics shop said something similar, but I have a pretty good relationship with them and they finally agreed to test the probe resistance against EI specs. Apparently my local shop figured it they failed EI spec once they would at EI also so it was a low risk option to give me new probes and assume EI would replace the old ones. Superb customer service at Merrill Field Instruments!
Not the best customer service plan I don't feel from EI since their default was to further exacerbate my frustration by grounding me for a week or longer. But the unit itself is very nice, and if the probe issue has been resolved I will be quite happy in the long run. I am told by some that I can expect to replace EGT probes at a rate of about one per year. Seems high, but nopefully it wont be that often. EI does offer two types of probe, fast respnse and robust. Maybe the robust have better longvity?