Unfortunately, so many of our experiences these days with with products, companies, and the general public give us all sorts of reason for complaint. For this reason, I have been trying to appreciate the positives and do what I can when I have a great experience.
Many of you know Will and have had a positive experience with Stene Aviation, but I just wanted to take a quick second and share my experience today.
I have been hemming an hawing on where to draw the line with the Skywagon project as I am damn near out of my mind with not having a flying airplane. The debate on where to quit monkeying and start flying has been raging for the better part of a year. I finally decided that I will hold off another month or so and go ahead and install the Sportsman and WIngX. In preparation for this, I got a hold of Will today to order some of his strut cuffs and quickly go over the installation.
During the conversation, the removal of the old Owl cuff came up. Unsolicited, Will remembered that the cuff I had was originally purchased for my C170 which had an unadulterated wing. Without missing a beat, and with no additional cost, Will informed me that he was going to make me a new set of outer skins to trade for the ones I had purchased over 18 months ago so that there would be ample material to get away from the old rivet holes in the Owl.
He certainly didn't have to go out of his way to do that, and it really put a smile on my face.
So thanks Will for the great customer service. Its rare in this world, and its appreciated. Hope to meet you this summer in person up in the western backcountry!


