Backcountry Pilot • Northwest misses the airport

Northwest misses the airport

Near misses, close calls, and lessons learned the hard way. Share with others so that they might avoid the same mistakes.
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Re: Northwest misses the airport

I dont know,.....I tend to believe the laptop story. Wouldnt it be better for them both if they really had fallen asleep? I mean, the fatigue issue has been out there for awhile already. I think the public would have been more inclined to give them a pass with the "sleep" excuse more than the "hey, we were on our laptops. Whats the big deal?" excuse. If they really did fall asleep and decided to make up this laptop yarn, I think they blew it.
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Re: Northwest misses the airport

The sad part is all airline pilots will have to deal with a bunch of new restrictions because a couple broke some existing rules.
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Re: Northwest misses the airport

"courierguy wrote:
I hate to say this as I really feel for these guys, BUT I have not seen anyone look into the camera and tell such a whopper since the runaway balloon guy!"


curious....

....as to why you think that they have told a "Whopper"? Not an argument....just wondering about your logic.

Thanks,

Bob

Bob,
No logic used, just a little knowledge of body language, sleep deprivation, fatigue, and a personal knowledge of the CYA syndrome leading one to make statements less then accurate. Hey, whatever works for them, that's (the laptops) probably their best shot for minimizing the damage.
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Re: Northwest misses the airport

Thanks for the honest response,

One guess is as good as another. Me thinks they were telling the truth. Falling asleep would have made a good lie if not the truth. How you gonna fire two guys who unintentionally fell asleep? Maybe some time off for not being rested....maybe a sleep apnea examination. But I imagine they would have eventually been returned to flight duty. It has happened before with few penalties.

Many years ago a TWA 707 flew beyond the Pacific coast of Calif. and went many miles out to sea before being awakened....or perhaps they were reading Playboy and not paying attention. When I used to fly all nighters I'd carry a wind up alarm and set if for every :15 minutes. Never fell asleep in the cockpit but sure struggled to stay awake more than once.

No excuse for what these guys did. But sadly....I would imagine that their careers are over.

Bob
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Re: Northwest misses the airport

Yes, that is the real shame, especially as they are probably now the most two least likely air transport pilots to be inattentive, for any reason, on earth!
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Re: Northwest misses the airport

tcj wrote:The sad part is all airline pilots will have to deal with a bunch of new restrictions because a couple broke some existing rules.


I'll second tcj.

I don't think they should loose there licenses or jobs with the airline.

I do feel however that different jobs with the airline would be appropriate.

Like....baggage handlers, the people who clean the plane after each flight.

Any job but pilot. Sorry, just the way I feel.
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Re: Northwest misses the airport

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Re: Northwest misses the airport

I'm going with the dog ate my gps
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Re: Northwest misses the airport

A BCP member forwarded this email to me. Not sure who originally wrote it.

I had a one hour conversation with Tim Cheney yesterday and would like to shed some light on what happened to cause the over flight of their destination, MSP.

Before I begin with details, I wanted to say right up front that although there are many events that helped to cause this, Tim takes full responsibility and places no blame on anyone but himself. He is very humbled by what has happened and fully understands that as captain, he was responsible for the a/c, crew and passengers. That said, he wanted me to know how it all happened. Secondly, he has the full support of his neighbors in Gig Harbor, WA, as well has his church parishioners. One of his neighbors wrote a letter to the Star & Tribune in Minneapolis saying how great a family the Cheney's were, I agree.

On their flight from San Diego to Minneapolis, after passing Denver, the f/a called the cockpit to let them know Tim's crew meal was ready. Tim was the "flying pilot" on this leg, so he told his F/O that when the f/a brings the meal up, he will step back to use the restroom. When Tim returned, the F/A left the cockpit and he began to eat his crew meal. When a pilot leaves to use the restroom, it is customary for the other pilot to brief him on his return on "any changes", such as altitude, heading, course changes or atc center frequency changes, etc. In this instance, nothing was said....even though the f/o had received a frequency change. The problem that occurred was that the f/o never got a response on the new frequency....it was not the correct frequency....it was a Winnipeg Canada Center Freq.

Now, Denver Center is trying to get a hold of them because they never checked in, because the f/o had dialed in the wrong freq......that is who called them so many times....but, then there was a shift change at Denver Center and no one briefed the new controller that there was a NORDO A/C (non communications) in their airspace....so, in actuality, atc basically "lost" this a/c.....see Wall Street Journal article below.

Tim told me he heard atc chatter on the speaker and so never thought they were out of radio range.....but, of course, they were hearing pilots talk on Winnipeg Center. For non-pilots.....when we don’t hear anything for a long while...we ask atc if they are still there....sometimes they are and sometimes you are out of their area and need to find a new frequency. With this chatter going on, there was no concern that they were not being controlled.

Then Tim told the f/o that the new bidding system was horrible and that his November schedule was not what he hoped for. He mentioned that his son was going into the Army in Dec. and he wanted certain days off so he could see him off.....the f/o said he could help him, he knew more about the new bidding system. Tim got his lap top out and put it on his left leg and showed the f/o how he bid. He told me he had his lap top out for maybe 2 minutes. Then the f/o said that he would show him how to do it on his laptop. He had his laptop out maximum of 5 minutes.

Let's also add the 100 kt tail wind that they had to the discussion, not helping matters.

The f/a's called the cockpit on the interphone(no they did not kick the door, no, no one was sleeping, no, no one was fighting) and asked when they will get there. They looked at their nav screens and were directly over MSP. Because they had their screens set on the max, 320 kt setting, when the f/o called on the frequency, which of course was Winnipeg Center, he saw Eau Claire and Duluth on his screen. They asked where they were and the f/o told them over Eau Claire, which was not even close, but MSP had disappeared from the screen even though they were right over the city.

They were, as you all know, vectored all over the sky to determine if they had control of the a/c and Tim kept telling the f/o to tell them they have control they want to land at MSP, etc. They landed with 11,000 pounds of fuel (no they did not come in on fumes, but had 2 hours in an A320) and not but 15 minutes past schedule, even though they left San Diego 35 minutes late due to an atc flow restriction.

In the jet-way awaiting them were FBI and every other authority you can imagine.


Aftermath and tidbits:

Although these pilots filed an NASAP Report, which was designed to have pilots tell the truth about events, so the FAA could learn from them, they had their licenses revoked by the ATL F.A.A. even before they came out of their meeting with NTSB and NASAP meetings.

ATL FAA is really big on this new regulation which will allow pilots to take a short nap in flight so they will be rested for the approach...they were insistent that they were sleeping.

MSP FAA, Vance (do not know last name) was the person who handed Tim his revocation letter(which was leaked to the entire world by the ATL FAA). Tim said Vance had tears in his eyes and walked away, said nothing. It was later learned that the entire MSP FAA office did not agree at all with revoking their pilot's licenses, but had no jurisdiction over the matter, since ATL FAA had control because of Delta.

The pilots have been to Wash. D.C., ATL and MSP for several meetings. In ATL, they met with the chief pilots and Tim said they could not have been nicer. They are working to resolve this, not to try and fire them. But of course, they will have to get their license back for Delta to consider allowing them to continue flying. The appeal has been files for the FAA to reinstate their licenses or to settle on some form of punishment, etc.

When Tim and his wife were in MSP for a meeting with the NTSB, they happen to be staying at the same hotel as the NTSB was. The next morning in the lobby, the NTSB official came over to Tim and said he did not know why they even called them in for this event. There was no safety issue. Also, MSP Center informed Delta that there never was a problem and no aircraft were near their plane. Even though no radio communications, they had been followed and separated.

Yes, the company tried to contact them on ACARS, but the 320 does not have a chime...it has a 30 second light which then extinguishes.

Tim always has 121.5 tuned, but as we all know as pilots, it can get very noisy at times and we turn it down and sometimes forget to turn it back on. He told me this may have been the case.

So there were so many factors which helped to cause this episode. Anyone would have likely prevented it.....properly checking in on the new frequency would have been the first one.....

A note about laptops.....in NWA's A.O.M (I think it stands for airman's operation manual), it does not say we can't use a laptop, however in Delta's A.O.M., it does, we are transitioning now and we actually have pages from both airlines. When our union showed this to the attorney's, they could not believe the confusion put on our pilot group. But, D.C. F.A.A. put out a new possible ruling which will disallow all laptops......so stupid, don't they know Jet Blue has laptops on every aircraft and soon all airliners will for the electronic Jepp charts.

These are the facts and again, Tim said he feels very bad for the company and the pilots and is hoping for a positive outcome on their appeal. With 24 years at NWA, 21,000 blemish free hours, it would be a mistake to ruin his career over this in my opinion.

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Re: Northwest misses the airport

Wow if that's all true I take back everything nice I've ever said about the FAA and the NTSB. That story sheds a new light about that whole event!
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Re: Northwest misses the airport

1SeventyZ wrote:A BCP member forwarded this email to me. Not sure who originally wrote it.


Max Trescott wrote it: http://www.maxtrescott.com/max_trescott_on_general_a/
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Re: Northwest misses the airport

I feel bad for these guys, but now it looks like it is quickly becoming another attempt by the airlines or maybe the pilots' union to place blame on the ATC system, thus furthering their agenda for user fees. Disappointing.

If ATC gave them the wrong freq., there should be a recording of that transaction. On the enroute charts the center frequencies are printed right on them. Not a big deal to cross - check that, especially with 2 pilots in the cockpit. Also, the phrase "Winnipeg Center" must have been used many times if they were hearing ATC chatter and would have been noticed if anyone would have been paying attention. That would seem a bit odd if they were to be with Denver Center.

There's really no excuse for having the NAV screens set up wrong to see where they were. Stuff happens even to 21,000 hour professionals. Seems a lot of us get too comfy with the modern navigation methods and don't pay good attention to where we are. Being an amateur, there is a good lesson in this for me personally.

It is unfortunate that the FAA revoked their certificates. I think that is way over the top. I say give them back their credentials and make instructor pilots out of them. I imagine either would be the safest in the skies from here on out.

gb
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Re: Northwest misses the airport

One correction to that above. The ACARS message light does not go out after 30 seconds. It quits flashing, but remains on the screen. One thing I've not liked about it is that it flashes in green, as opposed to amber like some past aircraft. The green doesn't do much to get your attention. That's all we need is a knee jerk reaction by the FAA regarding laptops. Since I do work for the company that issues laptops, I can tell you that they aren't any more a distraction than the USA today. Bottem line, you have to still mind the store...regardless of whatever else is going on.

I think revoking their license was too harsh and this could have been taken care of internally. Problem is with all the media attention, I'm sure that they have felt pressure to do act...as well as those with agendas as noted above.
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Re: Northwest misses the airport

Grassstrippilot wrote:One correction to that above. The ACARS message light does not go out after 30 seconds. It quits flashing, but remains on the screen. One thing I've not liked about it is that it flashes in green, as opposed to amber like some past aircraft. The green doesn't do much to get your attention. That's all we need is a knee jerk reaction by the FAA regarding laptops. Since I do work for the company that issues laptops, I can tell you that they aren't any more a distraction than the USA today. Bottem line, you have to still mind the store...regardless of whatever else is going on.

I think revoking their license was too harsh and this could have been taken care of internally. Problem is with all the media attention, I'm sure that they have felt pressure to do act...as well as those with agendas as noted above.



In the day....

....... prior to the existance of USA Today...it was against company policy to read a newspaper, magazine etc. while in flight. Not to say that no one ever did it. But guys would stash the paper whenever a Flight Attendant came into the cockpit. More that one pilot was diciplined because some FA wrote them up for reading in flight. Things have obviously changed.

As for the ACARS. Give me the clanging chime we had on DC-9s MD-80s and 727s. No way one could ignore that chime and it didn't stop until you silenced the button. Even the 767 ACARS would type out a "hard to ignore" sound and message from dispatch etc. But a flashing, then steady green light? Sure a pilots job is to manage the store. No excuses here. But a green light...universal for "everything is normal." Just one more example of engineers denying pilots normal cue. Especially those who do everything in their power to design pilots out of the cockpit....purposely.

Fly safe,

bob
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Re: Northwest misses the airport

Yes, revoke their licenses. Yes, fire them. The travelling public deserves pilots that, between one of the two in the cockpit, can pay attention to the job they are being paid for. Quibbling about laptops in the cockpit misses the point completely, if it isn't a laptop it will be some other diversion ie IPhone games, porn, whatever. Same with the message light, it doesn't matter if it is green or amber, if they had their heads in their jobs they would have caught it. I get antsy if I am at altitude and I don't talk to ATC every 15 or 20 minutes, or, if I don't start getting vectors or lower altitudes when I think I should while coming into a destination makes me wonder why. 100 knot tailwind is to blame? these guys are experienced pilots, did they just ignore the DME clicking away 20% faster than normal? Yes they did, just like they were ignoring the rest of the flight instruments, communications instruments. Most pilots I know enjoy the command responsiblility that comes with the job, the upside to that is fairly good pay, good benefits, and grandeur (mostly in our own minds) the downside is that if you screw up you pay. Hours aren't like karmic credits, you do good for 21,000 doesn't mean that when you screwup they count towards overlooking the issue. I would be willing to bet the tears shed were for the consequences, not for the inattention to his job. The FAA does a lot of silly stuff, but yanking these guys tickets is not one of them. Okay, I have given you guys enough ammo to flame me, bring on the excuses for these guys...
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Re: Northwest misses the airport

Headoutdaplane wrote:Yes, revoke their licenses. Yes, fire them. The travelling public deserves pilots that, between one of the two in the cockpit, can pay attention to the job they are being paid for. Quibbling about laptops in the cockpit misses the point completely, if it isn't a laptop it will be some other diversion ie IPhone games, porn, whatever. Same with the message light, it doesn't matter if it is green or amber, if they had their heads in their jobs they would have caught it. I get antsy if I am at altitude and I don't talk to ATC every 15 or 20 minutes, or, if I don't start getting vectors or lower altitudes when I think I should while coming into a destination makes me wonder why. 100 knot tailwind is to blame? these guys are experienced pilots, did they just ignore the DME clicking away 20% faster than normal? Yes they did, just like they were ignoring the rest of the flight instruments, communications instruments. Most pilots I know enjoy the command responsiblility that comes with the job, the upside to that is fairly good pay, good benefits, and grandeur (mostly in our own minds) the downside is that if you screw up you pay. Hours aren't like karmic credits, you do good for 21,000 doesn't mean that when you screwup they count towards overlooking the issue. I would be willing to bet the tears shed were for the consequences, not for the inattention to his job. The FAA does a lot of silly stuff, but yanking these guys tickets is not one of them. Okay, I have given you guys enough ammo to flame me, bring on the excuses for these guys...


You make some good points but as an executive I have had to fire, layoff employees more than I like over a 35year career. Somewhere in the beginning and old adage " not to take the bread winners ability to earn from his family" was drilled into me. The 21,000 hours is not the point! The point that I would hone in on is that he had no previous or repetitive screw ups! Should he be on probation, and get a reprimand, sure within reason. As a leader one has to be fair and give a person some benefit of the doubt. Of course a black and white bureaucrat doesn't have to be concerned about how this harsh overkill reaction impacts the morale of the rest of the team. This situation can be used as a " learning moment" for the entire industry. I would rather have a group of pilots with a good attitude toward flying more safe and following procedure rather than a bunch of employees with fear added to their stress workload. There are times that one can get more with common sense. It is up to the leader to put together a program that all can benefit from this situation. Make these guys be part of the program. Firing these guys and taking away their ability to earn is a CYA, knee jerk reaction, with no positive results. It punishes their families because WHY? the Media? politics? or it is just easy to do!
It is a bad business practice and does not meet the demand for continuous improvement across the board for the entire aviation community..
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Re: Northwest misses the airport

Headoutdaplane wrote:Yes, revoke their licenses. Yes, fire them. The travelling public deserves pilots that, between one of the two in the cockpit, can pay attention to the job they are being paid for. Quibbling about laptops in the cockpit misses the point completely, if it isn't a laptop it will be some other diversion ie IPhone games, porn, whatever. Same with the message light, it doesn't matter if it is green or amber, if they had their heads in their jobs they would have caught it. I get antsy if I am at altitude and I don't talk to ATC every 15 or 20 minutes, or, if I don't start getting vectors or lower altitudes when I think I should while coming into a destination makes me wonder why. 100 knot tailwind is to blame? these guys are experienced pilots, did they just ignore the DME clicking away 20% faster than normal? Yes they did, just like they were ignoring the rest of the flight instruments, communications instruments. Most pilots I know enjoy the command responsiblility that comes with the job, the upside to that is fairly good pay, good benefits, and grandeur (mostly in our own minds) the downside is that if you screw up you pay. Hours aren't like karmic credits, you do good for 21,000 doesn't mean that when you screwup they count towards overlooking the issue. I would be willing to bet the tears shed were for the consequences, not for the inattention to his job. The FAA does a lot of silly stuff, but yanking these guys tickets is not one of them. Okay, I have given you guys enough ammo to flame me, bring on the excuses for these guys...




Hard to argue...

...with your point of view. I have said repeatedly that there is no excuse for what they did. They failed at their very basic responsibility of remaining in command and control of their aircraft. But professionals don't do what they did intentionally. We need to determine the factors that contributed to this incident and remove the distractions that contributed to their failure. Non-essential distractions in the cockpit....be it laptops or the USA Today need to be acknowledged and dealt with. Lousy cues built into the cockpit, which ignore normal human interaction and response triggers,should be redesigned. Why the hell do you think they put gear warning horns on airplanes? No responsible pilot would land with the gear up right? So who needs warning devices? I believe my questions answer themselves! The objective is to prevent a reoccurrence. Firing these guys only prevents them from making the same grevious mistake again. If we leave the circumstance in place it will reoccur again. Maybe next time with more serious results.

In another era...this would be laughed off as .....no harm, no pain. 90 days on the beach for the offenders.... vigorous retraining, checking and a change in policy. As I said in an earlier post....I banned cell phones and labtops from my cockpits in 1996 and until retirement in 2007....because of the distractions which I observed. As a captain I took the responsibility to install a policy where none existed.

For what it is worth I admire those of you who have flown 20 or 30,000 hours without ever committing an error that resulted in public and professional humiliation. Truth is.... scores of times each day pilots fly off of frequency....usually as a result of unprofessional inattention. Scores of times each day it is caught before anyone flies past their destination. Ask any ATC center controller who has been around a while. They will tell you. And if they are honest they will admit to having failed in their responsibility to adequately monitor traffic themselves more than once.

I spent 40 years in professional aviation, 35+ as an airline pilot...over 30,000 accident,incident and violation free hours. I never had one minute of additional training or failed a single check ride or type ratiing. Still fly several hundred hours each year privately and as a volunteer, professional pilot. Yet I have made every mistake known to man....except bend metal. By the Grace of God....someone always caught our/my error before it ended in embarrassment or disaster.

Not flaming anyone....and no excuses being made. These guys have perhaps the most responsible job of all civilian occupations. They failed at their duty. But a huge over reaction has occurred. Typical of our society today....in which every human foible is exposed....while the hypocrites among us point our fingers and cry ....shame on you.

Bob....a human being. No excuses.
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Re: Northwest misses the airport

The FAA is not taking away their living, the airline is not taking away their living, they themselves did. We don't know if they haven't been screwing up all along, it is possible that each of these two have been inattentive every flight, but they have always had another more attentive pilot in the cockpit with them to square them away, on this flight they got together and off they go to laptop land, or asleep or whatever, neither one paying attention. This is not a desk job, they are pilots. There are some jobs, where lives are literally at stake, airline pilots is one of them, that employees must be held to a very high standard. I don't think that it will affect the morale of the rest of the pilots who are doing their jobs with even the very minimal amount of attention, which these guys couldn't be bothered to give their job. And as far as reminder systems in aircraft like gear warnings, how far does the manufacturer have to go? Do we need seat shakers that activate every 15 minutes if there isn't any sound or movement in the cockpit? When do we quit making excuses for people that aren't good employees and need to be fired? I had a strict father, did time in the military, and am a small business owner, I still think that there should be consequences and personal accountability. Last post for me on this thread.
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Re: Northwest misses the airport

Headoutdaplane wrote:The FAA is not taking away their living, the airline is not taking away their living, they themselves did. We don't know if they haven't been screwing up all along, it is possible that each of these two have been inattentive every flight, but they have always had another more attentive pilot in the cockpit with them to square them away, on this flight they got together and off they go to laptop land, or asleep or whatever, neither one paying attention. This is not a desk job, they are pilots. There are some jobs, where lives are literally at stake, airline pilots is one of them, that employees must be held to a very high standard. I don't think that it will affect the morale of the rest of the pilots who are doing their jobs with even the very minimal amount of attention, which these guys couldn't be bothered to give their job. And as far as reminder systems in aircraft like gear warnings, how far does the manufacturer have to go? Do we need seat shakers that activate every 15 minutes if there isn't any sound or movement in the cockpit? When do we quit making excuses for people that aren't good employees and need to be fired? I had a strict father, did time in the military, and am a small business owner, I still think that there should be consequences and personal accountability. Last post for me on this thread.

Aye! there is the rub, you are basing your opinion on the media reports rather than the email posted above. I choose to believe the email rather than some media report from non pilot or government bureaucrat. There are always 2 sides to every story and if we split the difference there is no justification for firing these guys and punishing their families. I agree bureaucrats and dictators should be held accountable because they have actual blood on their hands.
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Re: Northwest misses the airport

Glidergeek wrote:Wow if that's all true I take back everything nice I've ever said about the FAA and the NTSB. That story sheds a new light about that whole event!


I agree, if this email is the truth it also changes my thoughts.
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