It's sad but the Skywagon club is blowing off its other foot. A member wrote in that he wanted his dues back because some of the clubs communications require Adobe Flash and this member uses an iPad, which doesn't support Adobe Flash. But instead of being gracious and just refunding the member his dues, this new webmaster went off on him, and did it in a very public way sending an email to the membership. To the webmasters credit he paid for the member's dues himself because (to paraphrase) he felt the club was not about the Internet, or any technology or device to access it, but about the plane (but only after bashing the poor member about his technology purchases). I know what he was trying to say but he is dead wrong. The Internet is how everything is accessed, unless you live in a cave in Afghanistan (and most of those are probably wired now). And the new webmasters response to the member was way beyond dead wrong.
In the club's (or any club for that matter) defense, generally they are run on very little funding, by volunteers. Which means they are very likely to make poor decisions from time to time, especially in areas that are foreign to them, in this case the Internet and technologies to do business on it.
And it's not just the 180/185 club that is going through "new forum" pains, another type club I'm a member of "upgraded" their forum software from the 1990's to sometime in this century, but they keep the old forum alive while the new forum was up, and neither shared a common database so two complete, distinct, disconnected sets of threads where being generated, while the webmaster was "alpha" testing the new forum software. This confused some of the really old farts, and pissed off some of the not quite really old farts. And there is at least one individual who can't find either version of the forum, who is asking on other "non-type" forums if anyone knows where all the type guys have gone.
I wish I had an easy answer to club's forum woes, after all doing business on the Internet is my area of expertise, but unfortunately their volunteer webmasters more often then not - don't know what they don't know. And with all sincerity in their heart they step into a world they know not (although they might think they do). In both these club's cases they had working forums, even if perhaps some of the features didn't work. I'm sure both clubs thought they were adding value for the members, a noble endeavor that so far has fallen very short. Their failures are technology choice or implementation failures, which can be remedied. Childishly lashing out at a member cannot. Membership should be looked at like a customer, because that is exactly what they are. One pissed off customer can have the same level of influence (but in a negative way) and a hundred happy customers have influence in a positive way.
I sincerely hope these clubs make it, but to do so there needs to be some house cleaning, and some business direction.