Savage09 wrote:I would like to share my experience with customer support of tire manufacturer - Airframe alaska.
Communication with the European dealer was without success.
But approach and response of US headquarters was absolutely different. They responded within a few hours and were very interested in my problem. I sent them all the information about the tire, photos and the operation spectrum and during one or two day I received info, that this issue is covered by a warranty and they send me new tires.
I have to praise the professionalism of the US airframe alaska team!
Thanks for the follow up. My experience has been very good with these folks on more minor issues. Glad to hear they come through the rubber meets the road as well.
Always good to learn how these deals wind up.
MTV

