I don’t have a lot of experience with GA maintenance but I have had a crash course over the last 6 months.
My advice is to use written estimates.
In all other industries that I deal with including big airplanes, written work orders are an absolute must. In WA state, if your auto mechanic does work not on a written estimate, the customer is legally not obligated to pay.
Yet in GA, at least around here, asking for a written estimate is treated as an affront to the integrity of the shop.
Current case in point, I asked for an assessment of the panel lights not working. 3 days later I am told the pedestal was rewired “because it was a mess” and all failed bulbs replaced. “Please pay at the window.” I was expecting a tech to do a quick check with a 12 v tester and let me know there was or wasn’t power there.
In another case a written estimate was grossly overrun and when questioned the answer was, “well the work needed to be done”. It may well have but simply updating the estimate when additional work was found would have dramatically improve the business relationship.
