I flew my C180 from Alaska to the lower 48 this summer. I hate to say it, but dealing with US Customs was a drag. It seems like a significant staffing problem. The “call before filing eApis” to make sure US Customs staff are available was a real bummer. The US Customs staff I met were very nice and professional but the process borders on ridiculous.
When attempting to clear customs in the lower 48 my 1st choice couldn’t meet me because of staffing, my 2nd choice never picked up the phone over a 4 hour time period, and my 3rd choice also couldn’t meet me because of staffing. My 4th (Whetstone) did agree to meet me, but only after I told them I was out of options.
Returning back to Alaska I called 3 times beginning 2 days ahead of my arrival and was given the all clear after each call. Then, when making my last call prior to departure I was told they couldn’t take me in Northway and I needed to find another airport of entry. Again, short on staffing.
So much different than clearing with Canada- very straight forward and a phone call that took about 1 minute and “Welcome to Canada”.
Luckily, I had nothing but time and we turned the US Customs challenge into a laughable event. I could see how this travel requirement could be super frustrating for people in a hurry though.
I’m putting in a plug for the FlashPass app. Those people are awesome! Each time I refiled they texted me to see if I needed help, reviewed my manifest, and exchanged about 10 texts with me throughout our trip. Most of those texts were during the evening or early morning.
If you’re clearing US customs make sure you get the FlashPass App. I’d rate it 10 stars if I could.

